The tools that companies should use to support the employee with ASD in their job:
1. Workplace instructions: In the first place, they must prepare a thorough analysis of the workplace, to anticipate the new employees all the circumstances that they will face in their workplace. In this analysis, the activity of the company, the existing jobs, the number of employees, etc., must be exposed. Anticipation is one of the main characteristics for treating people with autism and making their adaptation at work effective.
2. On-the-job training: Human resources workers or those responsible employees in the company, must carry out a little training to the person with ASD before proceeding to the coaching. In this training, they must explain everything necessary about the job position and the functions to be performed, so that the new employee can perform his job in a proper way. The basic points to be dealt with in the training should be: functions to be performed, tools to be handled, execution times, ways of carrying out the work, etc. The use of visual presentations is recommended where real situations that can occur in the workplace are presented. It is necessary for companies to use tools that help translate verbal information into visual information, such as pictograms, photographs, real images, drawings, diagrams, concept maps, schedules, visual agendas, colour codes, tangible references, the use of written word, etc. Regarding adaptations with visual aids, it is important not to fall into redundancy since making an environment accessible does not mean filling it with pictograms arbitrarily, but rather using visual aids when really necessary, in an orderly and functional manner.
3. Coaching: In this phase, the company must appoint a mediator/coach to carry out the training process in the specific job, making the necessary adaptations so that the person with autism can perform the activity in the best possible way. The role of mediator-coach is essential throughout the process. He is conceived as a mediator between the person with autism and the context where the work activity will take place, preparing that context to make it predictable, simple and understandable, in addition to taking charge of the training of the person with autism who is going to be employed.
4. Process monitoring: during this process, the work activity performed by the person with ASD and the suitability of the adaptations established for this purpose will be monitored. This involves, among other things, an evaluation of performance, work environment and established supports. It is essential to assess the results of the worker in matters of particular interest to the company, such as productivity and quality of work. Likewise, the planned withdrawal of support is evaluated. In the event that this may result insatisfactory, formal supports are implanted again. This is done by mutual agreement between the person with ASD and/or her representative, the labour mediator, the coordinating technician and the company itself. An important aspect is the evaluation of the program itself, of the quality of the service provided. For this, we recommend the“Information Brochure and Quality Model of the European Union for Supported Employment” (European Union for Supported Employment, 2005) which, in addition to the description of the Supported Employment Process, includes a Code of Ethics for Employment Professionals and a Framework of Quality Standards for Supported Employment Services.